1. Home
  2. Appointment

Appointment

Thank you for your interest in our products or services.

Please complete the form below to schedule an appointment with us.

Loading...


Yes
No
Yes
No

Is your car still drivable and can you wait for the repair?

Is your car out of service and is the repair extremely urgent?

Continue

How would you like to schedule your car for repair?

Place in queue

You can place your car in the queue and bring it in when it’s your turn. Estimated waiting time: +-/

Bring immediately and wait

We will put you in the queue, but if someone drops out, we will start working on your car earlier.

Set a fixed date

You can agree on a fixed date for repairs (usually you will have to wait 1-2 weeks longer).

Please select your preferred date for the appointment.

Return
Continue

Problem description

Yes
No

Select all the complaints you recognize

The “D position” shifts up to the next gear very early and down (too) late
The “S mode” is far too aggressive which translates into very late upshifts and (too) early downshifts
The DSG gearbox shifts down when accelerating (“kickdown”) while the user wants to remain in the same gear
The DSG gearbox skips gears
The DSG gearbox only uses the even or odd gears
The DSG gearbox does not shift up to the highest gear
The DSG gearbox does not shift automatically, but it does shift manually ("M" mode)
The DSG gearbox randomly shifts to an illogical gear
The DSG gearbox jumps out of gear while driving
The DSG gearbox sporadically switches to neutral, which interrupts the drive
The DSG gearbox does not engage reverse (“R”) or does not move away in reverse
The DSG gearbox does not drive/creep away smoothly (jerky) in "D" position
The DSG gearbox does not automatically drive/crawl away in "D" position
The rev counter does not increase smoothly, but gradually during constant acceleration
The rev counter jumps abruptly during or immediately after shifting up
The rev counter does not increase smoothly, but gradually during constant acceleration
The rev counter jumps abruptly during or immediately after shifting up
The tachometer fluctuates when driving away
The tachometer fluctuates while driving at a constant speed
The DSG clutch seems to be slipping
Return
Continue
Yes
No

Select all the complaints you recognize

Rattling, ticking and/or scratching noises coming from the DSG gearbox
Noises from the DSG gearbox when shifting up
Noises from the DSG gearbox when downshifting
Additional noises from the DSG gearbox during braking, just before the car comes to a standstill
Noises coming from the DSG gearbox under full load
Additional noises from the DSG gearbox when taking a bend
Scratching noises coming from the DSG can be heard when engaging reverse (“R”) or drive (“D”)
Tapping noises noticeable when shifting to 5th gear
Additional noises from the DSG noticeable in higher gears
Rattling noise when starting and/or switching off the engine
Rattling noises coming from the DSG while idling
Noises coming from the DSG gearbox when engaging the “R” or “D” position
Scraping (bearing) noises audible from the DSG gearbox
Scratching noises coming from the DSG gearbox when stationary
Resonances from the DSG gearbox when driving in higher gears
Return
Continue
Yes
No

Select all the complaints you recognize

Shock, thud or bang heard from the DSG gearbox when shifting up
Shock, thud or bang from the DSG gearbox noticeable when downshifting
Shock or thud coming from the DSG gearbox noticeable just before coming to a standstill
Shock(s) noticeable when releasing the accelerator pedal
Shock(s) noticeable when driving away
Shock(s) noticeable during acceleration under full load
Vibrations noticeable during acceleration from a standstill
Vibrations noticeable during shifting (from 1st to 2nd gear)
Vibrations noticeable during downshifting
Shocks noticeable when engaging the “D” position
Shocks noticeable when engaging the “R” position and when reversing
Return
Continue
Yes
No

Select all the complaints you recognize

De schakelindicator (“PRNDS”) op het dashboard knippert
The gear shift indicator (“PRNDS”) on the selector lever flashes (DQ500)
Wrench visible on the dashboard (notification in MFA)
Gear visible on the dashboard (notification in MFA)
The DSG control unit gives error messages regarding the oil pressure
The DSG control unit gives error messages regarding the oil pump
It is not possible to successfully perform the basic adjustment
The current position of the selector lever is not recognized
The DSG gearbox selector lever starts flashing or no longer lights up
The DSG gearbox selector lever will no longer leave the “P” position and/or cannot engage the “D”, “S” or “R” position.
The key can no longer be removed from the ignition
Error message(s) regarding the drive after which the vehicle delivers reduced power and/or no longer drives
Error message(s) regarding the DSG gearbox after which the vehicle will no longer start
Error message(s) regarding the DSG after which only the odd (1-3-5-7) or even (2-4-6) gears can be used
Return