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Queue system

1. GENERAL INFORMATION

TVS uses an advanced queue system for scheduling appointments. Where a traditional system used to be sufficient, the new and innovative system proves to be more efficient for both the customer and TVS.

You will be kept informed about the progress of the process via WhatsApp. Due to the volume of communication, it is recommended to mute this chat. Information about how the system works can be found under: system operation

*Note:* only automated system messages are sent via this WhatsApp channel. If at any time you have questions and/or uncertainties, please contact the TVS reception via WhatsApp:

+31640056221

2. SYSTEM OPERATION

Here you will find information regarding the queue system and the subsequent process

2.1 QUEUE PRINCIPLE

As described above, TVS uses an advanced queue system for scheduling appointments. Every customer who wishes to use the offered services must make an appointment in advance and will be placed in the queue.

As soon as your turn approaches, you will be notified and the vehicle must be brought in shortly after. See status system operation for more information.

Within this entire process, no one receives priority, and appointments are handled as fairly as possible.

2.2 SYSTEM OPERATION

The queue is only the first step of TVS’s advanced workshop management system. Once the vehicle has been delivered and work begins, the system will start sending the first status update.

During the entire process, updates and status changes are communicated via a no-reply WhatsApp chat. See Status overview for a step-by-step explanation of all stages in the process.

2.3 STATUS OVERVIEW

Waiting

  • The appointment has been scheduled and you are in the queue. With the help of artificial intelligence, a well-considered estimate is made of when it will be your turn. Both your queue position and the estimated waiting time (in working days) are communicated almost daily.
  • Once position 3–5 is reached, your turn is approaching and the vehicle must be delivered immediately (preferably in the evening).

Bring vehicle

  • Once position 3–5 is reached, your turn is approaching and the vehicle must be delivered immediately. Preferably in the evening.
  • It is possible to bring your vehicle 24/7. Outside opening hours, you can park your vehicle in front of our premises and deposit the keys in the metal key box (see black pedestrian door).
  • If we do not receive a response from you that day, the appointment will be postponed by one week. Therefore, make sure you are ready to bring the vehicle.

Parked

  • Once your vehicle is parked at TVS and you have clicked the “Parked” button in the system, the status will change to Parked.
  • Shortly after, one of our technical specialists will start the diagnostic procedure. You will be notified once this process begins.

In diagnosis

  • In the In diagnosis status, our technical specialists thoroughly analyze your DSG transmission. Relevant related components are also inspected.
  • Our specialists perform an extensive test drive, collect and analyze data to form a clear picture of the condition of your DSG transmission.
  • For more information about our diagnostics, see:
    link

Diagnosed

  • The diagnostic procedure has been successfully completed. Based on this, a repair recommendation is prepared. Once ready, you will receive a quotation for the required work.
  • Complex or exceptional cases are usually discussed by phone.
  • For more information about our services, see:
    link

Quotation sent

  • The quotation based on the repair recommendation has been prepared and sent.
  • After acceptance of the quotation, the work will be scheduled.

Quotation accepted

  • The quotation has been accepted and the work is being scheduled. The work will begin shortly.

In repair

  • The agreed work is currently being carried out. Depending on the scope, this may take one or more days.

Repaired

  • The repair has been completed and the adaptation procedure is started.
  • Note: the vehicle is not yet ready for delivery!

Adaptation completed

  • The adaptation procedure has been successfully completed. The vehicle will soon undergo a thorough quality check.

Quality control

  • The quality control is currently being carried out. After successful completion, the vehicle will be ready for delivery.

Awaiting payment

  • The work has been completed and the invoice has been sent. The vehicle can be collected after full payment has been received.

Awaiting pickup

  • The vehicle is ready to be collected.
  • Note: the invoice must be paid before the vehicle can be released.

Completed

  • All work and administrative tasks have been successfully completed.
  • Thank you for your business and we hope to see you again!

3. WHEN TO BRING THE VEHICLE?

Once your vehicle reaches position 3 to 5, you can bring it to us. Please note that work will only start when the vehicle reaches position 1 (usually within 48 hours).
Make sure you are ready to bring the vehicle (preferably in the evening), otherwise the system will immediately postpone you by one week.

See section 2.3 Bring vehicle for more information or click here.

4. LOAN CAR / TRANSPORT?

If the vehicle is no longer drivable or cannot be delivered independently for any reason, you can use one of our additional services. We also have several loan cars available.

Click here for more information about transport and loan cars.

5. RESCHEDULING AN APPOINTMENT

If the proposed time is not convenient, please click the “Reschedule Appointment” button. This allows you to schedule the appointment at a later time. You can reschedule as many times as you wish without limitations.

6. TERMS AND CONDITIONS

All our work and services are subject to our terms and conditions. Please review them before using our services. The full version can be found via the link below:

Terms of use

For questions and/or clarifications, please contact us.